VELVETWOLF

Policy

Returns and exchanges

7 days to change your mind. Damaged or faulty is always on us.

7 daysfrom delivery to ask for a return
Free size exchangewhile your size is in stock
Alwaysfor damaged, faulty or wrong items

Can I return this?

What happened?
Is it a custom Studio tee, or marked Final Sale?
When was it delivered?
Is it unworn and unwashed, with the tags on?
Yes

Yes. Email returns@velvetwolf.in with your order number. Swap the size for free, or get a refund.

How it works

  1. Email returns@velvetwolf.in within 7 days of delivery with your order number, the item and the reason. For a fault, add a photo.

  2. We reply within 24 hours with a return authorisation and the next step.

  3. Pack it securely. We arrange a pickup where the courier offers one, otherwise you drop it at a courier point.

  4. We check the item within 2 to 3 working days of receiving it.

  5. We send your exchange, or start the refund the same day the inspection passes.

Refund times

Refunded toAfter inspection
UPI1 to 3 working days
Card or netbanking5 to 7 working days, depending on your bank
Store credit, with a 5% bonusStraight away

Every order is prepaid, so refunds go back to the way you paid unless you choose store credit.

Size exchanges

Exchanging for another size is free within 7 days, while that size is in stock. If it isn't, we refund you in full.

What can't be returned

Custom Studio tees, pieces marked Final Sale, and anything worn, washed or altered, or returned without its tags. None of this applies to damaged, faulty or wrong items: those we always take back.

Damaged or faulty

Send photos to returns@velvetwolf.in, ideally within 24 hours of delivery, and we arrange a free pickup, then a replacement or a full refund.

Last updated: October 2026. Questions: info@velvetwolf.in.